General Merchandise Manager

Location:Pigeon Forge, TN
Exempt/Non-Exempt:Exempt
Benefits:Competitive Wages
Incentive Bonus Program
Paid Vacation
Medical
Dental
Vision
Long Term and Short Term Disability
Group Life Insurance Plan
Tuition Reimbursement
Employee Assistance Program
401K Savings Plan (with company match and immediate vesting upon enrollment after one year of service)
Employment Type:Full Time
Department:Pigeon Forge
Description:Responsible for the overall operation of the merchandise department. Ensures the department achieves revenue plans while delivering an optimal guest experience by directly supervising management team and performing the following duties:
Duties:• Manages and maintains all facets of the daily operation of the merchandise location to meet revenue plan.
• Ensures that all productivity and quality standards are maintained.
• Notifies buyers of low inventory and recommends new inventory.
• Conducts proper ordering procedures to maintain appropriate par levels of all merchandise related products.
• Motivates associates and ensures they are focused on guest service.
• Provides associates and managers with sales goals tied to revenue plan.
• Consistently maintains the merchandise and visual plan.
• Maintains stores to standards including stocking, cleaning, folding, etc.
• Manages and ensures the consistent execution of guest service to standard.
• Conducts meetings with staff at regular intervals.
• Responsible for delivering staff member evaluations in a timely manner as well as coaching, counseling and directing staff members.
• Responsible for labor control and assigning duties to store supervisors and sales associates.
• Accountable for the development, couching, performance appraisals, and mentoring of sales associates.
• Ensures accurate completion of staff member schedules in accordance with forecasted business volume.
• Anticipates and recommends employment needs.
• Assists management in training new staff members.
• Prepare and perform all aspects of quarterly inventories.
• Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
• Performs other duties and tasks as assigned or determined by Department Heads and moves with a sense of urgency.
• Adheres to responsible alcohol service established by company policy.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents.
• Adheres to all company policies and procedures as established in the Staff Member Handbook.
Qualifications:• Three to five years of retail sales experience required
• High school degree or GED required
• Bachelor’s degree from a four-year college or university preferred in retail management or business
• Excellent written and verbal communication skills
• Ability to interact professionally with other departments and outside contacts
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
• Good judgment and decision making abilities
• Supervisory experience preferred; or equivalent combination of education and experience
• Basic computer skills, word, excel and outlook


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